Your Safety is Our Priority
We're committed to creating a safe, trusted environment for volunteers and organisations.
Our Safety Commitments
Verified Organisations
Every organisation is verified before they can post opportunities. We check legitimacy, insurance, and safety procedures.
Volunteer Verification
Volunteers can verify their identity for added trust. Some opportunities may require background checks for vulnerable populations.
Clear Guidelines
We maintain strict community guidelines that all users must follow. Violations are taken seriously and may result in account suspension.
24/7 Support
Our safety team is available around the clock to respond to concerns and incidents.
For Volunteers
Before You Volunteer
- •Check the organisation's verification badge
- •Read opportunity descriptions carefully, including requirements and safety information
- •Look at reviews from other volunteers
- •Contact the organiser if you have questions or concerns
During Opportunities
- •Follow all safety instructions provided by organisers
- •Use appropriate protective equipment if required
- •Report any unsafe conditions immediately
- •Trust your instincts - if something feels wrong, speak up
Reporting Concerns
- •Use the "Report" button on any opportunity or profile
- •Contact our safety team at [email protected]
- •For emergencies, always call 000 first
- •We investigate all reports promptly and confidentially
For Organisers
Safety Requirements
- •Maintain current public liability insurance
- •Conduct risk assessments for all activities
- •Provide clear safety briefings to volunteers
- •Have emergency procedures in place
- •Ensure appropriate supervision ratios
Volunteer Screening
- •Request Working with Children Checks where required
- •Conduct police checks for sensitive roles
- •Verify volunteer qualifications if needed
- •Maintain confidentiality of volunteer information
Incident Management
- •Report any incidents to Ripple within 24 hours
- •Maintain incident records and follow-up actions
- •Review and update safety procedures regularly
- •Cooperate with Ripple safety investigations
Reporting & Support
If you experience or witness unsafe behaviour, harassment, or have any safety concerns, please report it immediately.
In-App Reporting
Use the "Report" button on any profile, opportunity, or message
Email Our Safety Team
[email protected] - monitored 24/7
Emergency Situations
Call 000 immediately, then notify us
We aim to respond to all safety reports within 2 hours. Urgent matters are escalated immediately.
Report a Safety Concern
Your safety and the safety of our community is our top priority. Don't hesitate to reach out.