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Introduction

Ripple ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our volunteering platform.

Information We Collect

Personal Information

We collect information you provide when creating an account, including your name, email address, phone number, location, and profile photo. Organisers may also provide business details and verification documents.

Volunteering Activity

We track your volunteering history, opportunity registrations, hours logged, reviews, and messages sent through our platform.

Automatic Information

We automatically collect device information, IP addresses, browser type, and usage data through cookies and similar technologies.

How We Use Your Information

To create and manage your account
To connect volunteers with organisations
To communicate about opportunities, bookings, and platform updates
To track volunteering hours and generate impact reports
To improve our services and develop new features
To ensure platform safety and prevent fraud
To comply with legal obligations

Information Sharing

We do not sell your personal information. We share information only in these circumstances: • With organisations when you register for their opportunities • With service providers who help us operate the platform • When required by law or to protect rights and safety • With your explicit consent • In aggregated, anonymised form for research and analytics

Data Storage & Security

Your data is stored on secure servers in Australia and encrypted both in transit and at rest. We implement industry-standard security measures including firewalls, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

Access your personal information
Correct inaccurate information
Request deletion of your data (subject to legal requirements)
Object to or restrict certain processing
Export your data in a portable format
Withdraw consent at any time
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyse platform usage, and provide personalised experiences. You can control cookie settings through your browser. See our Cookie Policy for more details.

Third-Party Services

Our platform integrates with third-party services for payments, analytics, and communications. These services have their own privacy policies and we encourage you to review them. We are not responsible for third-party privacy practices.

Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: Email: [email protected] Address: Melbourne, Victoria, Australia